Shipping policy

Thank you for choosing MOQA! We are committed to delivering your order promptly and safely.

All orders are carefully processed and dispatched from our headquarters in Melbourne, Australia.

We take pride in ensuring every package is prepared with care and attention to detail before it begins its journey to you.

Orders are processed and dispatched within 1-3 business days of purchase, excluding weekends and public holidays.

 

Shipping to Australia:

Standard	$12.99
Standard above $150AUD	FREE
Express	$17.99

Shipping Worldwide:
Please check the shipping options available at checkout. International shipping costs will be calculated based on the destination and weight of your order.

 

Shipping Delays
While we strive to deliver your order within the estimated timeframes, please note that shipping times may be affected by unforeseen circumstances, including weather conditions and public holidays. We appreciate your understanding during these times.

Incorrect Address
Please ensure that you provide the correct shipping address during checkout. We cannot be held responsible for packages delivered to an incorrect address provided by the customer.

Duties & Taxes

Please note that all duties and taxes that may be incurred upon arrival to your country is outside of our control, and therefore we assume no responsibility for the payment of duties/taxes or post office fees.